Sorela Lighting — Shipping Policy

Last Updated: August 2026

At Sorela Lighting, we are committed to providing a smooth and transparent delivery experience from the moment your order is placed until it arrives at your door. Please review the information below regarding processing, shipping, tracking, and delivery.

1. Processing & Handling Time

Orders are typically processed and prepared for shipment within 1–2 business days after being placed.

Orders are processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

2. Shipping & Delivery Times

We currently ship to addresses within the United States.

Our estimated shipping time is:

Standard Shipping: 6–9 business days

This shipping estimate begins after the 1–2 business day processing and handling period.

Therefore, most customers can expect their order to arrive within approximately:

7–11 business days from the date the order is placed.

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, customs processing, or other circumstances outside of our direct control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

3. Where Do Sorela Products Ship From?

Sorela Lighting products are fulfilled and shipped directly from our international warehouse and fulfillment network.

This direct-to-customer fulfillment model allows us to offer our curated selection of lighting while maintaining efficient fulfillment without unnecessarily routing products through an additional domestic warehouse before delivery.

Because orders originate internationally, shipments may pass through international logistics partners and customs before being transferred to a local carrier for final delivery within the United States.

Our Houston, Texas warehouse is our U.S. returns location and is not the origin location for customer orders.

4. Shipping Rates

Applicable shipping costs, if any, will be clearly displayed at checkout before your purchase is completed.

Any promotional free-shipping offers will also be reflected at checkout.

5. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow 2–5 business days for tracking information to begin displaying movement after receiving your shipping confirmation.

Because orders originate from our international warehouse, tracking may initially display limited information while your shipment is moving between international logistics partners or awaiting its next carrier scan.

This does not necessarily mean that your shipment has been delayed.

6. Multiple-Item Orders

If you purchase multiple products in the same order, your items may occasionally arrive in separate packages or on different days.

This may occur because different products can be processed separately within our international fulfillment network.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

7. Address Accuracy

Orders are shipped to the address provided during checkout.

Please carefully review your shipping information before completing your purchase.

If you discover an error after placing your order, contact us immediately at Support@SorelaLighting.com.

We will make every reasonable effort to update your information before fulfillment begins. However, once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

8. Lost, Damaged, or Undelivered Orders

Your order is our responsibility until it is successfully delivered.

If your shipment is lost in transit, arrives damaged, contains the incorrect item, or otherwise experiences a fulfillment issue, please contact Support@SorelaLighting.com.

For damaged deliveries, please provide your order number along with clear photographs of the product and packaging.

Depending on the circumstances, we will arrange an appropriate resolution, which may include replacement components, a replacement product, reshipment, or refund in accordance with our Return & Refund Policy.

Customers will not be responsible for additional shipping costs when an issue results from Sorela, our fulfillment partners, or the shipping process.

9. Delivery Delays

While we aim for orders to arrive within the estimated delivery timeframe, occasional carrier, customs, or international logistics delays may occur.

A shipment arriving later than its estimated delivery date does not automatically qualify for cancellation or refund while the order remains actively in transit.

However, we will never leave you guessing about your order. If your shipment appears significantly delayed or tracking has not updated for an extended period, contact our support team and we will investigate it with our logistics partners.

10. Refused or Returned-to-Sender Shipments

If a shipment is refused at delivery or returned because of an incorrect or incomplete customer-provided address, failed delivery attempts, or another issue outside of Sorela's control, additional shipping costs may apply before the order can be reshipped.

If a shipment is returned because of an error by Sorela or our fulfillment partner, we will resolve the issue at no additional cost to you.

11. U.S. Returns Warehouse

Approved returns should be sent only to the return address provided by our customer support team.

Our U.S. returns warehouse is located at:

Sorela Lighting, LLC
1401 Greengrass Dr
Houston, Texas 77008

Do not return an item without first contacting us and receiving return authorization. Unauthorized returns may not be accepted or properly associated with your order.

12. Contact Us

For questions regarding your order, tracking information, or delivery, please contact:

Sorela Lighting, LLC
Support@SorelaLighting.com

Our customer support team aims to respond within 1–2 business days.